As summer comes to a close and we begin a new academic year, there’s often a surge of support tickets that come into the IT Service Desk from new students joining Durham and returning students and staff getting back into the swing of university life.
We’ve pulled together our top tips to point you in the right direction if you need a helping hand!
Locked out? Here’s how to quickly reset your password
If you forget your password and get locked out, you won’t be able to access any of your accounts, including My Digital Durham. To reset your password, you’ll need to head over to the passwords page on our website. We recommend you bookmark this page on your internet browser so you can quickly access the page if you need it.
Go to the Password page on our website
Add Multi Factor Authentication (MFA) to multiple devices
If you lose your phone or get a new device, and don’t have MFA set up, you will get locked out of your university IT account. We recommend adding MFA to another device (up to five devices) to ensure you can always get into your account without relying on only having your current phone.
Find out how to add MFA to multiple devices
One of our lecture rooms on campus
Refresh yourself on how to use technology in meeting rooms and classrooms
With hybrid working it’s easy to feel rusty when using the technology that you’re not using every day anymore. Head over to our Audio and Visual (AV) pages on My Digital Durham to find out what technology is in rooms before booking and check out the equipment guides for all the devices available to help you use them.
Go to the AV pages on My Digital Durham
Keep your campus card safe
Your campus card is your University ID, giving you access to certain buildings and facilities. If you lose your card or have it stolen, you need to full out the campus card replacement form. If your card has expired or it’s not working, you can get a replacement by booking an appointment at the Bill Bryson library.
Find out how to get a new campus card
Easily connect to the WiFi
Durham uses Eduroam, which is an international network with hundreds of member institutions. This means you can also access WiFi at other member institutions using your Durham University log in details. Enjoy fast, stable and reliable internet access today!
Are you a new starter? Check out our support pages
A good place to start is by taking time to go through our dedicated pages for IT information and guidance for new colleagues.
Join the Help Us Help You community
If you’ve got a question or looking for advice from peers across the University and colleagues in CIS, you can join the 'Help Us Help You' Teams channel. This channel has the latest CIS updates and is also a great place where you can ask questions and get advice.
Get Microsoft 365 for free
All our staff and students can access Microsoft Office 365 for free - all you need is your university email address. You’ll be able to get the latest version of Word, Excel, PowerPoint, OneNote, Access and Publisher installed on up to five personal PCs or Macs and up to five mobile devices.
Find out how to get Microsoft 365 for free
For more information or support, start by checking our frequently asked questions on My Digital Durham.
If you still need help, you can raise a ticket or start a live chat with the IT Service Desk.